Returns

You have 7 calendar days from the date you receive your order to return one or more items. The deadline for returns is indicated in your order details.

We do not process direct exchanges. If you wish to receive a different size, color, or product, please return the original item for a refund and place a new order.

To be eligible for a return, all products must meet the following conditions:

• Shoes must be returned in their original box, in perfect condition.
• Clothing must have its original tags and packaging intact.
• Cosmetic products, perfumes, and fragrances must be unused, unopened, and with all seals intact.
• Products must be unworn, unwashed, unaltered, and free of any marks or odors.
• Socks, underwear, and swimwear are non-returnable for hygiene reasons.

Items not meeting these conditions may be rejected or refunded partially at SVD International’s discretion.

You can select the return method that best suits your needs. Return costs will be shown during the online return process.

If you are returning an item due to a confirmed defect, damage, or error on our part, SVD International will cover all associated shipping costs.

For security and internal organizational reasons, it is not possible to make returns in person at our warehouse or office.

Once your returned items reach our warehouse and pass inspection, your refund will be processed within a maximum of 5 business days.

Refunds are issued to the original payment method, and you will receive a confirmation email once completed.

Depending on your bank, refunds may take up to 3 additional business days to appear in your account.

We cannot accept returns that:

• Are sent after the 14-day return period has expired
• Have missing or damaged original packaging
• Include used, worn, or altered items
• Contain hygiene-sensitive goods such as socks, underwear, or swimwear

For detailed return instructions and FAQs, please visit our Returns & Exchanges FAQ page or contact our team at [email protected].